Game poki Terms and Conditions

1 General Terms & Eligibility

These Terms and Conditions apply to all users of the game poki platform and its services. game poki is an online gaming platform serving users in Bangladesh and other countries worldwide.

By using the game poki website, mobile app, or any related services, you confirm that:

• You are at least 18 years of age, or above the minimum legal age applicable in your country of residence.
• You are not connecting from a country or region where online gaming is fully prohibited.
• You are operating this account in your own name and for your own purposes.
• You have read and understood these terms and conditions in full.

2 Account Registration & Eligibility

To open an account on game poki, you must provide accurate and complete information. Registering with false or misleading details is a direct violation of these Terms and Conditions and may result in permanent account closure.

Registration Requirements

• Full legal name (as shown on your national ID or passport)
• Accurate date of birth (for age verification purposes)
• A valid email address
• Active mobile number
• Current address

One Account Per Person

Each individual may only register one account on game poki. Operating multiple accounts by the same person or household is strictly prohibited. Any attempt to create multiple accounts using the same IP address, device, or payment method will result in all associated accounts being closed and balances may be forfeited.

KYC Verification

Game poki complies with international Anti-Money Laundering (AML) policies. You may therefore be asked to complete identity verification (KYC) at any time. Withdrawals may be restricted or suspended until KYC is completed. Required documents include: National ID or passport, a selfie, and proof of address.

3 Deposit, Withdrawal & Payment Policy

Game poki supports the most popular payment methods in Bangladesh. All financial transactions are processed through secure, encrypted channels.

Supported Payment Methods

• BKash — minimum deposit ৳500
• Nagad — Minimum deposit ৳500
• Rocket — Minimum deposit ৳500
• Bank Transfer — minimum ৳2,000
• Cryptocurrency (USDT, BTC) — where applicable

Withdrawal Policy

Withdrawals are typically processed within 1 to 3 hours. However, if KYC verification is incomplete or suspicious activity is detected, the review process may take up to 48 hours.

• Minimum withdrawal: ৳500
• Maximum daily withdrawal: ৳1,00,000
• Withdrawals must be made using the same payment method used for the deposit

4 Bonus & Promotion Terms

Game poki offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

Wagering Requirements

A wagering requirement must be met before bonus funds can be withdrawn. The requirement is listed alongside each bonus as a multiplier of the bonus amount (e.g., 10x, 20x, 30x). Example: A ৳1,000 bonus with a 20x requirement means you need to wager ৳20,000.

General Terms & Conditions for Bonuses

• Each bonus can only be claimed once (where applicable)
• Not all games are eligible for bonus funds — check the bonus page for the list of qualifying games
• Bonus validity is typically 7–30 days — any unused bonus will expire at the end of the validity period
• Multiple bonuses cannot be active at the same time unless explicitly permitted
• Game poki reserves the right to void bonuses if abuse is suspected

5 Gaming Rules & Fair Play Policy

All game outcomes on game poki are determined fairly using Random Number Generator (RNG) technology, which is regularly verified by independent third-party auditors.

• RTP (Return to Player) information for each game is available in the game's info section
• If a technical error affects the outcome of a game, game poki reserves the right to void that round
• If a game is interrupted due to a software or network issue, the bet will be refunded
• The odds change policy for Sports Betting is detailed on the relevant betting page

6 Responsible Gaming Policy

Game poki believes gaming should be a healthy form of entertainment. We encourage all players to game responsibly. game poki provides multiple safety tools to help you stay in control of your gaming.

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Session Timer: Enable automatic logout after a set period of inactivity
• Reality Check: Get regular break reminders while playing
• Self-Exclusion: Exclude yourself for anywhere from 24 hours to permanently
• Cooling-Off Period: Take a break ranging from 1 day to 6 weeks

If you feel that gaming is having a negative impact on your life, please contact our support team immediately or Responsible Gaming View page.

7 Prohibited Activities

The following activities are strictly prohibited on game poki and will result in permanent account closure:

• Bonus abuse or bonus hunting (claiming bonuses through multiple accounts)
• Money laundering or processing of illegal funds
• Hacking, cracking, or any other technical attack on the game software
• Using automated bots or scripts to play games
• Colluding fraudulently with other players
• Impersonating game poki, its brand, or any of its representatives
• Using obscene, threatening, or hateful language on the platform

8 Account Suspension & Termination

Game poki reserves the right to investigate, suspend, or close any account if:

• A suspected breach of the terms and conditions is identified
• Evidence of fraudulent or deceptive activity is found
• Fail to complete KYC verification
• As required by law or directed by a regulatory authority

Upon account closure, any valid balance (excluding bonuses) is generally returned; however, game poki reserves the right to hold balances related to matters under investigation.

9 Dispute Resolution

If you wish to dispute a decision made by game poki, please submit a written complaint to our customer support first. We aim to provide an initial response within 48 hours.

• Email: support@gamepoki.net
• Live Chat: bottom-right corner of the platform
• Please include your account number, date, and full details with your complaint

If your complaint is not resolved at the first level, it will be escalated to our senior review team. game poki's final decision is binding.

10 Privacy & Data Protection

Game poki is committed to protecting your personal information. We only collect data necessary to provide our services and never sell it to third parties. For more details, please see our Privacy Policy Read.

• All data is secured with 256-bit SSL encryption
• Payment details are never stored directly
• You have the right to request deletion of your data

11 Limitation of Liability

Game poki is not liable for:

• Game loss due to internet disconnection
• Delays or errors caused by third-party payment providers
• Losses resulting from unauthorized access (such as sharing your own password)
• Force majeure events — natural disasters, cyberattacks, and similar circumstances

12 Changes & Updates to Terms

Game poki reserves the right to modify these terms and conditions, in part or in full, at any time. For significant changes, we will send a notification to your registered email at least 7 days in advance. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or clarifications, please get in touch with us: support@gamepoki.net