Data Protection

Game poki Privacy Policy

We prove how much your personal data matters to us through action, not words. Here's a full breakdown of how game poki collects, uses, and protects your information.

Last Updated: January 2026
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SSL Encrypted
256-Bit Encryption
All Data Secured
256
Bit SSL Encryption
0
Third-Party Sale
72 Hours
Data Request Response
GDPR
Compliance

1 Scope & Applicability

Game poki (gamepoki.net) takes your privacy very seriously. This Privacy Policy explains what information we collect about you when you use our website, application, or any other service, how we use that information, and how we keep it secure.

This policy applies to all game poki services — including website browsing, account registration, deposits and withdrawals, gameplay, and customer support interactions. By using our services, you are considered to have agreed to this Privacy Policy.

Important: game poki only collects data necessary to provide its services. We never sell your information to advertisers or third parties.

2 What Information We Collect

Game poki may collect two types of information from you — data you provide directly, and data collected automatically while you use the platform.

Directly Provided Information

Data Type Why It's Collected
Full legal name For account verification and KYC process
Date of Birth Age Verification (18+)
Email address Account Communication & Security
Mobile Number OTP Verification & Support
Current address Address Verification & KYC
National ID / Passport Identity Verification (Mandatory)
Payment Method Details Transaction processing

Automatically Collected Information

  • IP address & device information (phone model, operating system)
  • Browser Type & Version
  • Website usage time and game activity logs
  • Login history & location data (approximate)
  • Cookies & Session Data (see Section 6 for details)

3 How We Collect Your Data

Game poki may collect your information in several ways. We are committed to being transparent about each method.

  • Registration Form: Information you provide when creating an account is collected directly.
  • KYC Upload: Documents uploaded for identity verification are stored on secure servers.
  • Payment Processing: Transaction data is received via payment gateways during deposits and withdrawals.
  • Customer Support: Information you share via live chat, email, or phone may be recorded.
  • Cookies & Tracking: Collected automatically during website browsing.
  • Third-Party Verifiers: Information may be verified through approved verification services as part of the KYC process.

Game poki will never ask for your password or full payment card number via email or phone. If anyone requests this information, report it immediately to support@gamepoki.net.

4 How We Use Your Data

Game poki uses your information only for specific, transparent, and lawful purposes. We never use your data beyond its original intent.

  • Service Delivery: Account management, game access, and payment processing.
  • Identity Verification: Age verification and compliance with Anti-Money Laundering (AML) policy.
  • Security Verification: Prevention of fraud, deception, and unauthorized access.
  • Customer Support: Addressing your complaints and queries, and resolving issues.
  • Personalized Experience: Game suggestions and offers tailored to your preferences.
  • Legal Compliance: Compliance with applicable laws and regulatory authority guidelines.
  • Service Improvement: Analytics to improve platform performance and enhance the user experience.
  • Responsible Gaming: Monitoring gaming behavior to identify addiction risks and provide support.

Marketing communications: game poki may send you promotional emails. You can opt out at any time by clicking the "Unsubscribe" link at the bottom of any email or by turning off marketing emails in your settings. However, transactional and security-related emails cannot be disabled.

5 Data Sharing Policy

Game poki never sells your personal data. However, limited information may be shared with our trusted partners under specific circumstances.

When and With Whom Your Data Is Shared

  • Payment Providers (bKash, Nagad, Rocket): Minimum information required to process transactions.
  • KYC Verification Services: Authorized third parties for identity verification purposes.
  • Game Software Providers: Only the minimum data needed to operate the game — never a full profile.
  • Law Enforcement: When required by a court order or valid legal process.
  • Regulatory Authority: To comply with licensing requirements and AML regulations.

Game poki does not sell your information to advertisers, data brokers, or any commercial third parties. This is a core commitment we will never compromise under any circumstances.

6 Cookies & Tracking Technologies

Game poki uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

Types of Cookies

Cookie Type Purpose Can It Be Disabled?
Essential Cookies Maintaining login sessions and security No (mandatory)
Functional Cookies Remembering language and preferences Yes
Analytics Cookies Usage Statistics Collection Yes
Marketing Cookies Showing Relevant Offers Yes

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the platform.

7 Data Retention Period

Game poki retains your data only for as long as necessary. We do not hold on to information longer than needed.

  • Active Account: All data is retained for as long as your account remains active.
  • Closed Accounts: A minimum of 5 years after account closure — as required by law.
  • Transaction Records: Up to 7 years, as required by financial regulations.
  • KYC Documents: Up to 7 years, as required by regulatory authorities.
  • Marketing information: Deleted immediately upon withdrawal of consent.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

8 Your Rights

Game poki believes you should have full control over your own data. That's why we provide you with the following rights.

Right to Access

You may request to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Deletion

Under certain conditions, you may request that your data be deleted.

Right to Restrict Processing

You can request that your data be used only for specific purposes.

Right to Data Portability

You may request a copy of your data in a portable format.

Right to Object

You can object to your data being used for marketing or profiling.

To exercise these rights support@gamepoki.netSend us an email. We typically respond within 72 hours and complete requests within 30 days.

9 Security Measures

Game poki applies industry-leading technical and administrative measures to keep your information secure.

  • 256-bit SSL Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An additional OTP verification is required at login.
  • Firewall & DDoS Protection: Round-the-clock monitoring to protect against server attacks.
  • Access Controls: Only authorized personnel can access the information they need.
  • Regular Security Audits: Regular vulnerability assessments conducted by third parties.
  • Data Backup: Secure, encrypted backup systems are active.
  • Staff Training: All staff receive regular training on data protection practices.

In the Event of a Data Breach: In the event of a security breach that may affect your data, game poki will notify you by email within 72 hours and provide guidance on the steps you should take.

10 Children's Privacy

Game poki strictly does not provide services to anyone under 18. We do not knowingly collect personal data from minors.

If a minor has created an account using false information and we detect this, the account will be closed immediately and all collected data will be deleted. If you believe a minor is using our platform, please notify us at support@gamepoki.net.

11 Privacy Policy Updates

Game poki may update this Privacy Policy at any time. We will notify you in advance of any significant changes.

  • For minor changes, only the date on the page will be updated.
  • For significant changes, you will be notified to your registered email at least 7 days in advance.
  • Continued use of the platform after any changes will be considered your acceptance of the updated policy.
  • If you object to any changes, you may request to close your account.

To request a previous version of our Privacy Policy, contact us at support@gamepoki.net.

12 Contact & Complaints

For any privacy-related questions, requests, or concerns, please reach out to our data protection team.

Email
support@gamepoki.net
Response Time
Within 72 Hours
Live Chat
24/7 Support
Language
Bengali Language Support

Why game poki Is Trustworthy

Our Commitment to Protecting Your Data

Zero Data Sales Policy

Game poki never sells your data to third parties. This is a core business principle and will not change under any circumstances.

Encrypted Storage

All stored data is protected with AES-256 encryption. Passwords are never stored directly — only their hashed versions.

Your Data, Your Control

View, update, or request deletion of your data anytime from Account Settings. Full transparency, guaranteed.

Compliance with International Standards

Game poki complies with GDPR and international data protection standards. Compliance is verified through regular third-party audits.

Immediate Breach Notification

If a security issue arises, you will be notified by email within 72 hours. You will never be left in the dark — we keep you informed every step of the way.

Full Support in Bengali

You can submit all privacy-related requests in Bengali. Our data protection team is always ready to assist Bengali-speaking users.


FAQs

Privacy FAQs

Messages you send through customer support may be retained to resolve issues and improve our service quality. This information is never shared with third parties. Live chat records are automatically deleted after 90 days.

Yes. You can email support@gamepoki.net to request a copy of all data we hold about you. We will send it to you in a portable format (JSON or CSV) within 30 days.

Partially. Due to legal obligations, transaction records and KYC documents must be retained for 5–7 years. However, marketing data, preferences, and other optional data will be deleted immediately. We will provide you with full details about this process.

Yes, completely secure. game poki does not store card numbers or full payment details on its servers. All payments are processed through PCI DSS-compliant gateways and encrypted with 256-bit SSL.

We collect approximate location data via IP address — primarily for security and geo-restriction verification. We do not collect precise GPS location. Location permission is optional in the mobile app.

Play Safe, Play with Peace of Mind

Your data is fully protected at game poki. Open an account today and enjoy gaming on a platform you can trust.

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